> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.woho.solutions/llms.txt
> Use this file to discover all available pages before exploring further.

# Remove Users and Reclaim Licences

> How administrators offboard users from the Adobe Admin Console, free up their licences, and keep their files when they leave the organisation.

When someone leaves your organisation, promptly remove their access. This frees their licence for someone else and keeps company files under your control. This guide explains the difference between removing a licence and removing a user, and how to keep their files.

## Remove a licence or remove the user?

| Action                       | What happens                                                                                            | When to use it                                        |
| ---------------------------- | ------------------------------------------------------------------------------------------------------- | ----------------------------------------------------- |
| **Remove a product licence** | The user stays in your organisation but loses access to that product. The licence returns to your pool. | The person changes role and no longer needs that app. |
| **Remove the user**          | The user is removed from your organisation, loses all product access, and all their licences are freed. | The person has left the organisation.                 |

## Remove a product licence from a user

<Steps>
  <Step title="Find the user">
    Go to **Users** > **Users** and select the user's name.
  </Step>

  <Step title="Remove the product">
    In the **Products** section, select the **Delete** icon next to the product you want to take away.
  </Step>

  <Step title="Confirm">
    Confirm the change. The user receives an email notification, and the licence is available to reassign straight away.
  </Step>
</Steps>

## Remove a user from your organisation

<Steps>
  <Step title="Select the user">
    Go to **Users** > **Users** and tick the checkbox next to the user, or several users.
  </Step>

  <Step title="Choose Remove users">
    Select **Remove users** (or **More options** (**…**) > **Remove users**).
  </Step>

  <Step title="Decide what happens to their files">
    If your organisation uses Adobe **business storage**, you'll be asked what to do with the user's cloud files. See the options below.
  </Step>

  <Step title="Confirm">
    Select **Remove users**. Their access is revoked, and their licences return to your pool.
  </Step>
</Steps>

<Note>
  **Adobe official guides:** [Remove or reassign licences](https://helpx.adobe.com/business/teams/users-and-licenses/manage-users/remove-users.html) · [Create, update, or remove user accounts](https://helpx.adobe.com/business/enterprise/users/users-and-groups/manage-users-individually.html)
</Note>

### What happens to their files

If the user stored files in your organisation's Adobe cloud storage, the Admin Console asks you to choose one of the following:

<AccordionGroup>
  <Accordion title="Transfer content now (recommended)">
    Choose a colleague, usually the person's manager or replacement, to receive the files. The content is shared with that person so they can keep working on it.
  </Accordion>

  <Accordion title="Transfer content later">
    The files are kept in the **Storage** tab under **Inactive users** until you transfer them or they are deleted after the retention period. Use this if you aren't yet sure who should receive the files.
  </Accordion>

  <Accordion title="Permanently delete content">
    The files are deleted and **cannot be recovered**. Only use this if you're certain nothing needs to be kept.
  </Accordion>
</AccordionGroup>

<Warning>
  Permanent deletion can't be undone, not even by Adobe or WOHO. If in doubt, choose **Transfer content later** and decide afterwards.
</Warning>

<Note>
  Users who sign in with a personal **Adobe ID** own their own files, so these may not be transferable. This is one reason we recommend setting up your organisation with **Business IDs**, **Enterprise IDs**, or **Federated IDs**. See [Identity and single sign-on](/partners/adobe/admin-console/identity-and-sso).
</Note>

<Note>
  **Adobe official guide:** [Reclaim assets of a user leaving the organisation](https://helpx.adobe.com/business/enterprise/manage-storage-assets/manage-assets/asset-reclamation.html)
</Note>

## Offboarding checklist

Use this checklist whenever someone leaves:

* [ ] Ask the person to save or hand over any local files that aren't in cloud storage.
* [ ] Remove the user in the Admin Console and **transfer** their cloud content to a colleague.
* [ ] If they were an administrator, check that at least one other person still has the **System Administrator** role.
* [ ] Reassign the freed licence to a new starter, or note it for your next renewal review with WOHO.
* [ ] If your organisation uses single sign-on, disable the account in your identity provider as well, such as Microsoft Entra ID or Google Workspace.

## Related guides

<CardGroup cols={2}>
  <Card title="Assign and manage licences" icon="id-card" href="/partners/adobe/admin-console/assigning-licences">
    Give the freed licence to someone new.
  </Card>

  <Card title="User groups and admin roles" icon="users-gear" href="/partners/adobe/admin-console/groups-and-admin-roles">
    Make sure admin access is covered.
  </Card>
</CardGroup>