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This guide shows administrators how to add people to your organisation in the Adobe Admin Console. Once a user is added, you can give them a product licence at the same time or later.
You need the System Administrator role (or User Group Administrator for adding users to groups) to add users. See User groups and admin roles.

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Before you start

  • Check your available licences. Go to the Products tab to see how many licences are free for each product. If you’ve run out, contact WOHO to add more seats. See Adding more licences.
  • Use work email addresses. Add users with their company email address (for example, name@yourcompany.mu), not a personal Gmail or Hotmail address. This keeps the account and its files under your organisation’s control.
  • Know your identity type. If your organisation uses single sign-on, set up your directory and domain first. See Identity and single sign-on.

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Add a single user

1

Open the Users tab

Sign in at adminconsole.adobe.com and select Users from the top menu. Then select Users in the left-hand panel.
2

Select Add users

Select the Add users button in the top-right corner.
3

Enter the user's details

Type the user’s email address. If the Admin Console asks for more details, enter their first name, last name, and country. If your organisation has several directories, choose the account type when prompted.
4

Assign products (optional)

Select the + (Add) icon next to the user to choose which products to give them, for example Creative Cloud All Apps or Acrobat Pro. If your organisation has more than one product profile for a product, choose the correct profile. You can skip this step and assign licences later.
5

Save

Select Save. The user appears on the Users page within a few minutes.
You can add several people in the same Add users window by entering more email addresses before you select Save.
Adobe official guide: Create, update, or remove user accounts

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What the user receives

If you assigned a product, the user receives an email from Adobe inviting them to get started. They should:
  1. Open the email and select Get started.
  2. Sign in, or create a password if they’re new to Adobe.
  3. Download the Creative Cloud desktop app or Acrobat and sign in with the same email address.
Ask users to sign in with their work email and to choose the company or school account profile if Adobe asks them to pick between a personal and a business profile. Choosing the wrong profile is the most common reason people say “my licence isn’t showing”.

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Add users in bulk with a CSV file

For onboarding a whole department or migrating many users at once, upload a CSV (comma-separated values) file instead of adding people one by one. The Admin Console accepts up to 25,000 users per file, but Adobe recommends no more than 5,000 per upload for best performance.
1

Open the bulk upload option

Go to Users > Users, select the More options (…) menu next to Add users, and choose Add users by CSV.
2

Download the CSV template

In the window that opens, download the template. Use the template for your account type. Adobe offers a basic template and a comprehensive one with extra columns.
3

Fill in the template

Open the file in Excel, Numbers, or Google Sheets and add one row per user. At minimum, fill in the email address, first name, last name, and country code (use MU for Mauritius). To assign licences in the same upload, enter the product profile name exactly as it appears in the Products tab.Keep every column, even if you leave some empty. If a field needs several values, such as two user groups, separate them with commas.
4

Save as CSV

Save the file in CSV UTF-8 format. This preserves names with accents such as “Céline” or “Hélène”.
5

Upload the file

Return to the Admin Console, drag the file into the upload window (or browse to it), and select Upload.
6

Check the result

Adobe processes the file in the background. You’ll receive an email when it’s done. To see the outcome and download a report of any rows that failed, go to Users > Bulk operation results.
Product profile and user group names in the CSV must match the Admin Console exactly, including capital letters and spaces. A mismatch means the user is created without a licence.
Adobe official guides: Manage users with CSV bulk upload (Teams) · Manage users in bulk (Enterprise)

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Example CSV rows

Column headings vary with the template and account type you download. Always start from the template the Admin Console gives you, not from this example.

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Resend an invitation

If a user can’t find their invitation email:
  1. Ask them to check their junk or spam folder and search their inbox for messages from adobe.com.
  2. In the Admin Console, go to Users > Users, select the user’s name, and look for the Resend invite option. It’s available while the invitation is still pending.
  3. As an alternative, the user can go to account.adobe.com and sign in with their work email. Their assigned licence will be available once they sign in.

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Next steps

Assign and manage licences

Give users products, or change what they have.

Organise users into groups

Assign licences to whole teams at once.